Wati vs Soberan: the honest LATAM comparison
Wati is WhatsApp Business API platform with no-code chatbot builder. Soberan layers an autonomous agent that executes in your ERP/CRM. If you only need messaging, Wati is enough. If you need the agent to collect, post, and reconcile without a human in the loop, Soberan wins.
Feature table
| Feature | Soberan | Wati |
|---|---|---|
| Native WhatsApp | Yes | Yes |
| Autonomous AI agent | Yes | No |
| Collections module | Yes | No |
| Writes to ERP/CRM | Yes | No |
| Pricing from (USD/mo) | Custom quote | $49 |
| Primary LATAM markets | CO, MX, CL, AR, PE | CO, MX, CL, AR |
Where Wati falls short
- No native ERP/CRM execution — only messaging.
- Collections workflows require external automation tools.
- No autonomous agent — keyword bots only.
What only Soberan does
- WhatsApp + autonomous agent that writes back to your ERP/CRM.
- Native collections module with dunning policy controls.
- One vendor instead of WhatsApp tool + automation + CRM.
Migrate from Wati to Soberan
- 1. Free audit of your current flows (1 week).
- 2. WhatsApp, ERP, and CRM connection (1 week).
- 3. Agent and template setup (2 weeks).
- 4. Go-live with live monitoring.
FAQ
Does Soberan fully replace Wati?
Yes. Soberan covers everything Wati does, plus an autonomous agent, collections module, and ERP/CRM execution.
How long does migration take?
Typical migration in 30 days: audit, connection, agent setup, and monitored go-live.
Do I keep my WhatsApp Business number?
Yes. The number transfers to Soberan's BSP with no quality or history loss.
Is Soberan LATAM-compliant?
Yes. Native compliance with DIAN (Colombia), SAT (Mexico), SII (Chile), AFIP (Argentina), and SUNAT (Peru).
What is the total cost?
Custom quote by conversation volume, modules, and agents. Usually less than separate messaging + automation + CRM tools combined.
Does it work alongside SAP, NetSuite, or Odoo?
Yes. Soberan runs in coexistence mode on top of your existing ERP, no forced migration.