Order support
Handle shipping updates, delivery issues, returns, and stock questions from one queue.
A simpler helpdesk for brands that sell physical products.
Built for brands managing orders, shipping questions, returns, product availability, and customer follow-up. Keep WhatsApp, phone, email, and chat in one clean workspace with a layout that stays focused on operations instead of noise.
Primary inbox screenshot
Omnichannel
WhatsApp, phone, email, and chat handled in the same workspace for commerce teams.
Customer context
Keep order history, case ownership, and next actions attached to each conversation.
Shared workspace
Large desktop product area
One shared helpdesk instead of disconnected support tools.
Show the core inbox here: queue, conversation, customer record, and order context in one view. The section is meant for a large product screenshot and a short explanation of how inventory brands handle support faster.
- Prioritize conversations by order status, urgency, or service level
- Route returns, delivery issues, and stock questions to the right team
- Add screenshots later without rebuilding the page
All customer conversations together, from pre-sale questions to post-purchase issues.
Keep the structure simple: one clear message, one clean media area, and direct explanations of how the team handles order status, delivery issues, returns, and restock questions across channels.
WhatsApp
The main channel for order updates, delivery questions, and post-purchase support.
Phone
Use calls for escalations, urgent delivery issues, and high-value customer follow-up.
Email
Handle refunds, replacement approvals, and longer service threads without losing context.
Conversation view
Desktop detail screenshot
Mobile or WhatsApp detail
Secondary screenshot
Use this section for order data, SLA, ownership, and internal support notes.
The route is live at /es/inbox. The next pass should drop in real screenshots and one or two proof points for inventory brands, not more decoration.
Refund approvals and quality controls
Conversation history, handoffs, and order notes