Order support
Handle shipping updates, delivery issues, returns, and stock questions from one queue.
A simpler helpdesk for brands that sell physical products.
Built for brands managing orders, shipping questions, returns, product availability, and customer follow-up. Keep WhatsApp, phone, email, and chat in one clean workspace with a layout that stays focused on operations instead of noise.
Priority queue
Late deliverySLA due now
Return approvalNeeds policy
Back-in-stock questionCustomer waiting
Order context
SO-4421 · fulfilled by 3PL
Carrier delay detected. Agent drafted a WhatsApp update and routed a refund threshold to the owner.
WhatsAppInventory linkedOwner assigned
Omnichannel
WhatsApp, phone, email, and chat handled in the same workspace for commerce teams.
Customer context
Keep order history, case ownership, and next actions attached to each conversation.
Shared workspace
Queue by SLACustomer timelineOrder and stock statusAgent action log
One shared helpdesk instead of disconnected support tools.
Queue, conversation, customer record, and order context sit in one view so support teams can answer delivery, return, and availability questions without opening five systems.
- Prioritize conversations by order status, urgency, or service level
- Route returns, delivery issues, and stock questions to the right team
- Escalate refunds, SLA misses, and payment exceptions with audit context
All customer conversations together, from pre-sale questions to post-purchase issues.
The same thread can move from a WhatsApp question to an internal approval and a phone callback while keeping ownership, policy, and customer history attached.
WhatsApp
The main channel for order updates, delivery questions, and post-purchase support.
Phone
Use calls for escalations, urgent delivery issues, and high-value customer follow-up.
Email
Handle refunds, replacement approvals, and longer service threads without losing context.
Conversation view
Order status, transcript, and next action in one desktop view
Mobile or WhatsApp detail
WhatsApp handoff with customer context and approved response
Order data, SLA, ownership, and internal support notes stay together.
Each thread keeps the operational details support needs: order status, SLA clock, owner, refund thresholds, internal notes, and the agent actions already taken.
Refund approvals and quality controls
Conversation history, handoffs, and order notes