Vozy vs Soberan: the honest LATAM comparison
Vozy is Colombian voice-AI platform (Lili) for collections, sales, and customer service across LATAM. Soberan layers an autonomous agent that executes in your ERP/CRM. If you only need messaging, Vozy is enough. If you need the agent to collect, post, and reconcile without a human in the loop, Soberan wins.
Feature table
| Feature | Soberan | Vozy |
|---|---|---|
| Native WhatsApp | Yes | Yes |
| Autonomous AI agent | Yes | Yes |
| Collections module | Yes | Yes |
| Writes to ERP/CRM | Yes | No |
| Pricing from (USD/mo) | Custom quote | Custom |
| Primary LATAM markets | CO, MX, CL, AR, PE | CO, MX, PE |
Where Vozy falls short
- Voice-first design — WhatsApp is secondary, not the primary channel.
- Conversational AI layer, not an operational platform — no native ERP/CRM modules.
- Pricing is enterprise-quote only, with longer sales cycles than self-serve tools.
What only Soberan does
- WhatsApp-first orchestration with voice as fallback — matches LATAM debtor preference.
- Agent writes back to ERP/CRM (orders, AR, promises-to-pay), not just to a CRM contact.
- One contract covers collections + sales + service + ERP, not a voice add-on.
Migrate from Vozy to Soberan
- 1. Free audit of your current flows (1 week).
- 2. WhatsApp, ERP, and CRM connection (1 week).
- 3. Agent and template setup (2 weeks).
- 4. Go-live with live monitoring.
FAQ
Does Soberan fully replace Vozy?
Yes. Soberan covers everything Vozy does, plus an autonomous agent, collections module, and ERP/CRM execution.
How long does migration take?
Typical migration in 30 days: audit, connection, agent setup, and monitored go-live.
Do I keep my WhatsApp Business number?
Yes. The number transfers to Soberan's BSP with no quality or history loss.
Is Soberan LATAM-compliant?
Yes. Native compliance with DIAN (Colombia), SAT (Mexico), SII (Chile), AFIP (Argentina), and SUNAT (Peru).
What is the total cost?
Custom quote by conversation volume, modules, and agents. Usually less than separate messaging + automation + CRM tools combined.
Does it work alongside SAP, NetSuite, or Odoo?
Yes. Soberan runs in coexistence mode on top of your existing ERP, no forced migration.