Vozy vs SOBERAN: B2C collections compared
Vozy is Colombian voice-AI platform (Lili) for collections, sales, and customer service across LATAM. SOBERAN focuses on governed B2C collections across WhatsApp, voice, and email for LATAM teams, connected to servicing, ERP, and CRM. The better fit depends on jurisdiction, channels, service model, and system-of-record ownership; either platform may coexist with current systems.
Feature table
| Feature | SOBERAN | Vozy |
|---|---|---|
| Native WhatsApp | Yes | Yes |
| Autonomous AI agent | Yes | Yes |
| Collections module | Yes | Yes |
| Writes to ERP/CRM | Yes | No |
| Pricing from (USD/mo) | Custom quote | Custom |
| Primary LATAM markets | CO, MX, CL, AR, PE | CO, MX, PE |
What to validate with Vozy
- Voice-first design — WhatsApp is secondary, not the primary channel.
- Conversational AI layer, not an operational platform — no native ERP/CRM modules.
- Pricing is enterprise-quote only, with longer sales cycles than self-serve tools.
Where SOBERAN fits better
- WhatsApp-first orchestration with voice as fallback — matches LATAM debtor preference.
- Agent writes back to ERP/CRM (orders, AR, promises-to-pay), not just to a CRM contact.
- One contract covers collections + sales + service + ERP, not a voice add-on.
Deploy SOBERAN alongside or instead of Vozy
- 1. Free audit of your current flows (1 week).
- 2. WhatsApp, ERP, and CRM connection (1 week).
- 3. Agent and template setup (2 weeks).
- 4. Go-live with live monitoring.
FAQ
Does SOBERAN fully replace Vozy?
It depends on your current scope. SOBERAN can replace Vozy when the goal is to operate CRM, ERP, Contact Center, and agent execution in one layer. It can also coexist when you need to keep existing systems during migration.
How long does migration take?
A first workflow can often be configured in about 30 days, subject to system access, policy review, data, channels, testing, and approvals. Coexistence without replacing the current platform is also possible.
Do I keep my WhatsApp Business number?
Yes, if WhatsApp is part of the scope. We can also connect voice, email, chat, CRM, and ERP depending on the workflow you want to automate.
Is SOBERAN LATAM-compliant?
SOBERAN supports market-specific consent, contact windows, channels, scripts, suppressions, approvals, and audit controls. Each company must validate its workflow with qualified legal and compliance counsel; the platform does not replace that review.
What is the total cost?
Custom quote by conversation volume, modules, and agents. Usually less than separate messaging + automation + CRM tools combined.
Does it work alongside SAP, NetSuite, or Odoo?
Yes. SOBERAN runs in coexistence mode on top of your existing ERP, no forced migration.