Soberan Inbox

Every conversation, grounded in the operation.

One workspace for WhatsApp, voice, email, and chat—connected to orders, inventory, payments, and policy. Your team sees the full story. Your agent can act on it.

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Live across every customer channel
Customer operations
LiveLO
ConversationAna Cruz
SLA at risk

Hi, my order was supposed to arrive today. Can you confirm what happened?

19:42
Agent

I found a carrier delay on order SO-4421. The new delivery window is tomorrow, 9:00–13:00.

19:43
Soberan Agent prepared the next actionNotify customer · update promise date · open carrier follow-up
Approve & send
4channels, one queue
1customer timeline
0copy-paste between systems
Beyond ticket management

Support should resolve the work—not just reply to it.

Most inboxes end when the answer is sent. Soberan Inbox carries the request into the operation: checking live data, applying policy, completing approved actions, and writing the outcome back.

01

Identify

Match the person, company, order, invoice, and open case.

02

Understand

Read channel history alongside ERP, CRM, inventory, and SLA context.

03

Act

Update records, route work, request approval, or complete the next step.

04

Record

Keep the decision, action, owner, and result in one audit-ready timeline.

One continuous thread

Meet customers wherever the work starts.

A conversation can start on WhatsApp, move to a phone call, and close by email without losing ownership or operational context.

Messaging

WhatsApp

Service, sales, collections, and proactive order updates.

Calls

Voice

Inbound and outbound calls with transcript and live context.

Async

Email

Long-form cases, documents, approvals, and threaded history.

Live

Web chat

Fast answers connected to the same customer and order record.

Built for controlled execution

AI speed. Human judgment. One operating record.

Choose what the agent can complete, what needs approval, and what must stay with a person. Every recommendation and action is visible before it becomes operational truth.

Policies active Approvals routed

Policy-aware actions

Refund limits, service rules, and escalation thresholds travel with every case.

Human handoffs

Route exceptions with the transcript, evidence, recommendation, and next action ready.

ERP + CRM context

Answer from current orders, inventory, invoices, payments, and customer history.

Complete audit trail

See who decided, what changed, which systems were updated, and why.

One inbox. The whole operation.

Turn customer conversations into completed work.

See Soberan Inbox on one of your real service, sales, or collections workflows.

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