Privacy Policy

SOBERAN Systems, LLC builds and operates SOBERAN, an AI-native ERP, CRM, contact center, and operations automation platform for teams that manage physical goods.

Business address: 25 SW 9th St, Suite 406, Miami, FL 33130, United States.

We collect information you provide directly, such as name, work email, company, phone number, demo request details, billing details, and communications you send to us.

We also collect technical and usage data when you use our website or product.

• Account and profile data
• Commercial and billing information
• Support, sales, and implementation communications
• Device, browser, IP address, and log data
• Product usage, configuration, and event telemetry

We use personal information to operate the service, secure the platform, provide support, process transactions, improve the product, respond to requests, and communicate about the service.

We may also use information to comply with law, enforce agreements, prevent abuse, and protect SOBERAN, our customers, and third parties.

Where applicable, we rely on legal bases such as performance of a contract, legitimate interests, legal obligations, consent, and steps requested before entering into a business relationship.

We use cookies and similar technologies for essential website functions, measurement, and product performance. Where required, we collect consent before enabling non-essential analytics or advertising technologies.

You can manage browser cookie settings directly, and you may see consent controls on our site.

If applicable law grants you the right to opt out of sale, sharing, or targeted advertising signals, we will honor those choices through the controls we make available.

We do not sell personal information. We do not share personal information for cross-context behavioral advertising. We share information only as needed to run the business and deliver the service.

• Service providers and subprocessors that host, support, analyze, or secure the service
• Professional advisors such as lawyers, auditors, and insurers
• Authorities or counterparties where required by law or valid legal process
• A buyer, investor, or successor in connection with a merger, financing, or sale of assets

When SOBERAN processes customer data inside the product, we act as a processor or service provider on behalf of the customer, and the customer controls the purposes and lawful basis for that processing.

Customers are responsible for configuring their use of the service in a lawful way and for providing any required notices to their own users, employees, vendors, or end customers.

We may use service providers and subprocessors to host or support the product. We remain responsible for managing those providers in line with applicable agreements.

We retain information for as long as needed to provide the service, meet legal and financial obligations, resolve disputes, and enforce agreements.

We use reasonable administrative, technical, and organizational safeguards to protect information, including access controls, logging, and security monitoring appropriate to the nature of the service. No system is perfectly secure, and we cannot guarantee absolute security.

If we become aware of a confirmed incident affecting personal information or customer data, we will take appropriate containment and notification steps as required by law and contract.

SOBERAN and our providers may process information in countries other than the one where it was collected. Where required, we use contractual and operational measures intended to support lawful cross-border transfers.

Depending on your location, you may have rights to access, correct, delete, restrict, or export certain personal information, and to object to certain processing.

Depending on your location, you may also have the right to know categories and sources of personal information, understand disclosure practices, limit certain sensitive-data uses, opt out of sale or sharing, and not be discriminated against for exercising rights.

If you want to exercise a privacy right, contact us through your account team or the company channels listed on this website. We may request information to verify the request, and authorized agents may need to provide proof of authority.

For U.S. state privacy laws, the categories, sources, purposes, and disclosures described in this policy are intended to function as our general consumer privacy notice.

For EEA, UK, and similar regimes, the legal-basis, transfer, and rights disclosures in this policy are intended to serve as our baseline transparency notice, subject to any DPA or customer-specific agreement.

SOBERAN is intended for business use and is not directed to children.

We may update this policy from time to time. If we make material changes, we will update the effective date and, where appropriate, provide additional notice.