One operation for every conversation.
Messages, calls, context, and handoffs stay together.
Soberan keeps context, routing, and handoffs in one place so sales, support, and operations do not split across separate tools.
Answer, sell, and collect, 24/7.
Across WhatsApp and voice, Soberan handles first response, qualification, follow-up, collections, and support handoffs with live customer and order context.
Pick the channel. Keep one operation.
WhatsApp for async follow-up. Voice for urgency. Both share context, routing, and escalation.
Pick the channel. Keep one operation.
If your team already sells and supports through messages, start with WhatsApp. If the bottleneck lives in calls, start with voice.
WhatsApp AI agents
For support, sales, order questions, and follow-up from the channel your customers already use.
Voice
Voice AI agents
For inbound calls, callbacks, verifications, and cases where the team needs to resolve in real time.
The point is not just the channel. It is execution.
Same context, routing, supervision, and handoffs. Only the channel changes.
01
One execution layer
One layer for support, sales, and operations
02
Human supervision
Auditable decisions with human supervision
03
Cross-channel continuity
Continuity between WhatsApp, voice, and follow-up
What the layer should resolve.
- WhatsApp: Structured reminders
- WhatsApp: First-pass qualification
- WhatsApp: Order status and support
- Voice: Reminders and callbacks
- Voice: Live qualification
- Voice: Urgent-case triage
Explore the architecture by channel.
Start with WhatsApp or voice, or jump straight into the workflow creating the most operational load today.
WhatsApp AI agents
For support, sales, order questions, and follow-up from the channel your customers already use.
Voice
Voice AI agents
For inbound calls, callbacks, verifications, and cases where the team needs to resolve in real time.
Frequently asked questions
What is an AI contact center?
Messages, calls, context, and handoffs stay together. Soberan keeps context, routing, and handoffs in one place so sales, support, and operations do not split across separate tools.
When should I use WhatsApp versus voice?
WhatsApp for async follow-up. Voice for urgency. Both share context, routing, and escalation.
What is the difference between a WhatsApp bot and a WhatsApp AI agent?
A WhatsApp bot usually follows fixed rules or flows. A WhatsApp AI agent interprets intent, uses context, decides the next step, and can coordinate actions across teams and systems.
Does it fully replace human agents?
No. The goal is to automate repetitive or well-bounded calls and hand sensitive or complex cases to humans with better context.
Can it work alongside WhatsApp and email?
Yes. Voice works as one channel inside the contact center and can trigger follow-up on other channels to keep continuity.
Start with the channel that carries the most operational weight.
If your team already sells and supports through messages, start with WhatsApp. If the bottleneck lives in calls, start with voice.