Customer signalOmnichannel queue / live
SYNCService modelOBJECT GRAPH / LIVE
Conversation ready to routeService · assign the right team
↗The AI-native Contact Center built to resolve operations.
SOBERAN turns WhatsApp and voice conversations into order changes, confirmations, follow-up, payment promises, service tasks, and context-rich handoffs.
An operational resolution for every conversation.
Messages, calls, context, actions, and handoffs stay together.
SOBERAN connects every contact to customer, order, obligation, and policy context so the agent can resolve a permitted action or escalate it with evidence.
TUL
Collections coordinated across voice and WhatsApp.
Before each contact, the agent gathers the account, obligation, history, and policy. Promises, disputes, and exceptions return to a shared queue with the next action.
Read the TUL customer storyPick the channel. Keep one operation.
If your team already sells and supports through messages, start with WhatsApp. If the bottleneck lives in calls, start with voice.
WhatsApp AI agents
For support, sales, order questions, and follow-up from the channel your customers already use.
Voice
Voice AI agents
For inbound calls, callbacks, verifications, and cases where the team needs to resolve in real time.
The point is not just the channel. It is execution.
Same context, routing, supervision, and handoffs. Only the channel changes.
01
One execution layer
One layer for support, sales, and operations
02
Human supervision
Auditable decisions with human supervision
03
Cross-channel continuity
Continuity between WhatsApp, voice, and follow-up
What the layer should resolve.
- WhatsApp: Structured reminders
- WhatsApp: First-pass qualification
- WhatsApp: Order status and support
- Voice: Reminders and callbacks
- Voice: Live qualification
- Voice: Urgent-case triage
Explore the architecture by channel.
Start with WhatsApp or voice, or jump straight into the workflow creating the most operational load today.
WhatsApp AI agents
For support, sales, order questions, and follow-up from the channel your customers already use.
Voice
Voice AI agents
For inbound calls, callbacks, verifications, and cases where the team needs to resolve in real time.
Frequently asked questions
What is an AI contact center?
Messages, calls, context, actions, and handoffs stay together. SOBERAN connects every contact to customer, order, obligation, and policy context so the agent can resolve a permitted action or escalate it with evidence.
When should I use WhatsApp versus voice?
WhatsApp for async follow-up. Voice for urgency. Both share context, routing, and escalation.
What is the difference between a WhatsApp bot and a WhatsApp AI agent?
A WhatsApp bot usually follows fixed rules or flows. A WhatsApp AI agent interprets intent, uses context, decides the next step, and can coordinate actions across teams and systems.
Does it fully replace human agents?
No. The goal is to automate repetitive or well-bounded calls and hand sensitive or complex cases to humans with better context.
Can it work alongside WhatsApp and email?
Yes. Voice works as one channel inside the contact center and can trigger follow-up on other channels to keep continuity.
Start with the channel that carries the most operational weight.
If your team already sells and supports through messages, start with WhatsApp. If the bottleneck lives in calls, start with voice.