WhatsApp conversation workspace
Primary channel
Meta Tech Provider
WhatsApp automation with AI agents for real operations.
For ecommerce and inventory-based businesses already selling and supporting customers on WhatsApp. Soberan helps teams sell more and automate service, follow-up, order questions, and operational workflows.
Sofia - Order #58421online
Hi, my order #58421 has not arrived yet. Can you check the status for me?
10:41
Of course, just checked it. It left our warehouse today and will arrive tomorrow before 6:00 PM.
10:42 ✓✓
Perfect. Could you share the tracking number so I can follow it?
10:42
Yes, tracking is TRK-938114. If anything changes, I will message you here right away.
10:43 ✓✓
Phone
Escalations, callbacks, urgent resolution
Longer threads, approvals, post-purchase follow-up
Quick answer
What is WhatsApp automation?
WhatsApp automation uses software to reply, classify, route, and execute work from WhatsApp conversations. For ecommerce and inventory-based businesses, Soberan uses AI agents to drive more sales, resolve service, and move each case with customer, order, and inventory context.
- Automate support, sales follow-up, and order questions
- Turn more conversations into sales
- Go beyond a rules-only WhatsApp bot
- Coordinate agents, queues, SLAs, approvals, and handoffs
Designed for agentic workflows, not just ticket storage.
The contact center should do more than log conversations. For ecommerce and inventory-based businesses, it should detect intent, attach customer, order, and inventory context, decide where the case belongs, and keep the next action moving across teams.
- Agents classify intent, suggest action, and move the workflow forward instead of just opening tickets
- Routing, ownership, SLA, approvals, and next steps stay attached to every conversation
- Teams run sales, service, and internal operations from the same control layer
Built for contact center execution, not passive inboxing.
The platform should recognize what is happening, move the case forward, and coordinate service work across channels, teams, and approvals.
Detect signal
New conversation, order issue, refund request, delivery complaint, product question, or escalation.
Run the workflow
Assign ownership, enrich context, trigger follow-up, and move the case into the right queue or policy flow.
Keep control
Supervisors approve sensitive actions, audit agent decisions, and keep service quality visible across channels.
One platform for support, service, and customer communication across channels.
Use one execution layer for WhatsApp, phone, email, and chat. Human teams stay in control while the system handles triage, routing, sales follow-up, and repetitive service work.
See the contact center platform working across channels.
The right demo is not just a shared inbox. It is a contact center layer that can classify, route, escalate, and execute service work with agentic logic built into the workflow.
FAQ
Common questions about WhatsApp automation
What is WhatsApp automation software?
It is software that automates replies, classification, routing, and workflow execution from WhatsApp conversations. In Soberan, AI agents work with customer, order, and policy context.
What is the difference between a WhatsApp bot and a WhatsApp AI agent?
A WhatsApp bot usually follows fixed rules or flows. A WhatsApp AI agent interprets intent, uses context, decides the next step, and can coordinate actions across teams and systems.
Is this for WhatsApp customer service automation?
Yes. The page is built for ecommerce and inventory-based businesses using WhatsApp for support, sales follow-up, order questions, escalations, and ongoing customer communication.
Does Soberan replace phone and email?
Not necessarily. The model is to make WhatsApp the primary operational channel while phone and email remain secondary for escalations, approvals, and special cases.
How does this help ecommerce and inventory-based businesses?
It helps teams sell more through follow-up and revenue recovery, and automate service with order, inventory, and operational context so cases move faster.