01
Prioritize
Read balance, aging, prior promises, disputes, consent, and policy before choosing the next contact.
AI Collections for Retail in Colombia
High-volume small-balance accounts where manual outreach is uneconomic. In Colombia, ai collections coordinates accounts, policy, WhatsApp, and structured outcomes with Electronic invoice (DIAN) context.
WhatsApp + voice
Coordinated channels
Promise or dispute
Structured outcome
Human review
Operational control
DIAN
Regulator
Typical retail use cases
Payment reminders, layaway plans, and post-purchase upsell.
How the operating workflow works
02
Contact
Coordinate WhatsApp and voice with approved timing, identity, tone, and options for each segment.
03
Close the loop
Write the promise, payment, dispute, or escalation to ERP/CRM with an owner and next action.
Customer evidence
TUL coordinates collections across voice and WhatsApp
TUL uses SOBERAN agents to gather the account, obligation, history, and policy before contact; each promise, dispute, and next action returns to a shared queue.
Read the full customer story →What to validate before operating in Colombia
- Fiscal and document source: Electronic invoice (DIAN).
- Fiscal authority associated with the document: DIAN.
- Consent, permissions, timing, evidence, and escalation path defined before production.
- Local validation with legal and operations teams; this page is not legal advice.
Operations calculator
How much manual work enters your queue each month?
Estimate the volume worth auditing for automation. This is not a savings guarantee: the result depends on policy, data, disputes, and cases requiring human negotiation.
133 hestimated manual work monthly
80 hroutine volume worth auditing
FAQ
How does ai collections work for retail in Colombia?
SOBERAN's agent runs WhatsApp collections respecting Electronic invoice (DIAN), segments by aging, and captures disputes. Payment reminders, layaway plans, and post-purchase upsell.
Is using WhatsApp for collections legal?
Yes, in Colombia it is legal when respecting hours, consent, and recordkeeping rules. SOBERAN automates compliance guardrails so your team operates with confidence.
How long does implementation take?
Typical go-live in 30 days for collections modules. Integration with your existing ERP/CRM is part of the standard implementation process.