Helppo turned WhatsApp orders into an operating workflow.

Restaurants still order where they already talk: WhatsApp. Soberan validates product, format, quantity, customer data, and exceptions before the order reaches operations.

Talk to Soberan See WhatsApp Contact Center

Helppo harvest workers in a dark Soberan customer success visual with technical linework.

of WhatsApp orders automated: 70%
order intake and validation: 24/7
overall CSAT increase: +20%
omnichannel operating record: 1

Soberan Agent

The customer stays in WhatsApp. The work moves through Soberan.

The agent recognizes the customer, asks for missing order details, validates the request, updates the operating record, and escalates only what needs judgment.

Real Soberan screenshots showing operational workflows

Before

Order capture depended on people reading every message.

Helppo was growing through a channel customers loved, but the operating model behind it was still manual. Advisors had to confirm product, format, quantity, delivery context, and customer details while keeping records aligned elsewhere.

Agent workflow

Soberan made the WhatsApp thread executable.

The agent handles the repeatable work: identify the customer, collect missing fields, validate the order, store the context, and hand off exceptions to a human advisor with the right information attached.

Result

Less routine work, cleaner orders, faster response.

Helppo automated 70% of WhatsApp orders, kept intake available around the clock, consolidated customer context, and improved overall CSAT by 20%.

Why this matters

The point is not a chatbot. The point is an operating layer where conversations, customers, orders, and inventory can move together under policy.

Soberan

Have a sales or service flow trapped in WhatsApp?

We will map the workflow, define the rules, and show where agents can run the repeatable work without removing human control.

Talk to Soberan